The Passenger Services Conference Resolution Manual (PSCRM), previously known as the Passenger Standards Conference Manual (PSCM), is the definitive industry reference for airline-agreed standards covering the processing of passengers and baggage. It brings together all universally adopted resolutions and recommended practices used by airlines for both online and interline travel, helping to ensure consistency across global passenger operations. The manual provides detailed guidance on reservations, passenger and baggage check-in, ticket issuance, baggage tagging specifications, and multilateral interline agreements, alongside wider passenger traffic regulations. It also supports the industry’s shift towards modern airline retailing through standards aligned with New Distribution Capability (NDC) and One Order, collectively referred to as Offer and Order Management, including frameworks such as the Airline Taxonomy of Offer Components. In addition to the core manual, the PSCRM includes access to a dedicated toolbox containing key IATA artefacts and resources designed to support the implementation of Offer and Order Management standards. This includes links to the Developer Portal and essential technical documentation related to Enhanced and Simplified Distribution (EASD) under Resolutions 787 and 797, providing the specifications required for successful system implementation. The 45th Edition (2025) introduces a number of significant updates and amendments, including new provisions for airlines assisting customers travelling on separate tickets, enhanced requirements for GDPR compliance, updates to location code data and identifier management, and revisions to baggage handling and minimum connection time standards. Further changes reflect updated liability limits in line with the ICAO review of the Montreal Convention (1999), expanded check-in location identifier codes, refinements to baggage handling system direction and carrier definitions, and the introduction of dormancy periods for location code cancellations to reduce system conflicts. These updates incorporate amendments approved during the 2024 Cycle 2, 3, and 4 ballots, ensuring the manual remains fully aligned with current industry practices.
