IATA Emergency Response Best Practices Handbook (ERP) 2026 3rd Digital Edition – Code IATA5051-03

The IATA Emergency Response Best Practices Handbook (ERP) has been developed to support airlines and ground-handling organisations in establishing and maintaining effective emergency response frameworks. The latest edition introduces expanded guidance on Family Assistance Plans, providing practical, step-by-step direction for airline leaders responsible for creating or updating these plans. This guidance integrates operational best practice, regulatory and legal considerations, and a people-focused approach that aligns with recognised international standards. Commercial aviation remains one of the safest forms of transport, underpinned by close coordination between airlines, airports, ground service providers, and regulatory bodies. However, evolving global risks and recent operational incidents highlight the ongoing need for comprehensive emergency preparedness and well-defined crisis response capabilities across the industry. Drawing on the collective expertise of IATA and aviation industry specialists, the handbook offers a structured and practical reference for managing a wide range of emergency scenarios. It is designed to support consistent, coordinated responses that prioritise safety, communication, and care for all affected stakeholders. What does the ERP Handbook cover? The ERP Handbook provides comprehensive coverage across key areas of emergency preparedness and response, including organisational structure and management, command and control, crisis communications, humanitarian response, emergency drills and exercises, mutual assistance agreements, and the development and maintenance of Family Assistance Plans.